Product — Engage

Every channel. Every location. One view.

Engage consolidates inbound from web, WhatsApp, Instagram, SMS, and Telegram into a single operator console — with per-location routing, smart escalation, and broadcast campaigns across segments.

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The unified inbox

Every inbound message, from every channel, for every location, in one stream. Filter by channel, lifecycle stage, location, or team.

Full message history across channels

Customer profile and past interactions

Which location the inquiry is for

Which blocks the AI served

Current state (AI / awaiting human / resolved)

Revenue attribution (if Intelligence is enabled)

Smart routing, by location and by load

Configure routing rules once, let them run:

Route by geography — Phoenix inquiries to Phoenix team

Route by specialty — insurance questions to billing team

Route by urgency — emergencies jump the queue

Route by load — auto-distribute when volume spikes

Route by customer tier — VIPs to senior staff

Fallback rules — if team is offline, route to central ops

AI triage

The AI handles what it can: FAQs, service catalog browsing, booking flows, price quotes, document uploads. It escalates what it can't: complex questions, upset customers, complaints, out-of-scope requests.

Humans only see the messages that need them.

Broadcast campaigns

Segment once. Broadcast everywhere. Send targeted campaigns to segments of your customer base across whatever channels they prefer.

Segment by

Behavior (recent inquirers, lapsed customers, booked but not shown)

Lifecycle stage (lead, trial, active, churned)

Location (all Dallas customers, all customers at Location #4)

Last interaction date

Product or service booked

Send via

Pre-approved template messages

SMS

Via Twilio

Optional — via Resend, Postmark, or your ESP

In-widget

If they return to your site

See your inbox unified across every channel.

Start free for 14 days.

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