For multi-location operators
Pingbox gives multi-location brands a single platform to manage inbound across all franchises, all channels, and all teams — with per-location data, shared brand logic, and enterprise-grade security.
When you run 10, 50, or 500 locations, every franchise has its own inbound: different managers checking different inboxes, different response times, different conversion rates. Some locations crush it. Others leak leads. You can't see which, and you can't fix it from the top.
Pingbox consolidates every inbound conversation into one operator console — with per-location routing, shared AI knowledge base, and brand-wide benchmarking.
One dashboard for the whole brand. Each location inherits shared knowledge (brand voice, common policies, response templates) and overlays location-specific data (pricing, hours, staff, local promos). Add or remove locations in one click.
Customer asks about the Phoenix location? Goes to Phoenix staff. Phoenix offline? Falls back to central ops. Load too high? Auto-triages to available franchisees. All rules configurable, all auditable.
See which locations are converting best. Which are slow. Which question types dominate in each market. Real-time dashboard shows pipeline by location, response time by location, AI-resolution rate by location.
SOC 2 Type II aligned. SAML 2.0 SSO via Okta, Azure AD, Google Workspace. Role-based access control down to per-location permissions. Full audit logs for every conversation, every AI response, every human intervention.
Our standard multi-location rollout playbook:
Pick 3–5 representative locations. Deploy, train AI on shared knowledge, observe conversion lift. Iterate blocks based on real customer questions.
Roll out to a region (e.g., all Southwest locations). Add per-location data overlays. Configure routing rules. Benchmark pilot vs. region performance.
Scale to all locations. Integrate with central CRM. Set up dashboards for regional managers and central ops. Handoff to dedicated success manager.
Book a 30-minute call with our team. We'll map your current inbound volume, identify the highest-leverage locations, and build a pilot plan specific to your brand.
Most teams hear back within four business hours.
Book a demo